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Even with the growth and expansion of eCommerce, many businesses still prefer to operate as brick-and-mortar stores. This is because there are advantages to having a physical store that sells goods: you do not have to worry about shipping costs, you can display your items so they look their best, and many customers prefer being […]

Everyone around the globe believes that doing good and taking care of our surroundings fall more on the shoulders of the rich. However, this stigma has changed over the course of years. Businesses are playing their part in going green through sustainable customer service approaches so customers can also play their role. This is important as 45% […]

Customer support teams stay on the front of every business to keep its consumer base satisfied. It is understandable as they are responsible for resolving customer issues. That is why having the best agents on your support team is important to boost the satisfaction rate. The market landscape is evolving rapidly, and brands need to […]

Are you among the businesses that are considering live chat outsourcing? It is undoubtedly a cost-efficient approach for brands to satisfy their customers. Outsourcing is not news, and companies can find multiple vendors in the market. But, choosing the right one is a challenge nowadays as the market is crowded with all sorts of service providers. […]

No one can sit in a cubicle for eight straight hours, focusing on a single task. Distraction is a common thing in the offices. However, sometimes, it leads to procrastination, directly affecting your operations. The phone support team has to stay on their feet as customer communication is not something you can take lightly.  When you are […]

In a world increasingly reliant on texting and email, making a phone call is a great way to stay in touch with clients. Similarly, emails are helpful for short and simple messages and often allow recipients to respond at their convenience. On the other hand, phone conversations are more personal and can help to resolve […]

In today’s market, brands need to maintain customer services to boost consumer loyalty. Using live chat support services has a number of benefits for your clientele as well as your business. It is a crucial component of a business in this digital age. It gives clients a means to interact with you and receive service […]

Customers stop doing business with a company upon receiving mediocre support service. Without customers, your business is as good as nothing. No matter how premium products you offer, no one would bother if your communication is ineffective and impacts your business authority. Outsourcing solutions have come as a blessing in disguise to save brands from poor customer […]

Brands are seeing an increase in the number of customers reaching out. No one uses the phone to get in touch until it is serious or requires a proper answer. So it is important that your live answering service are up to the mark as you might not get another chance at impressing the same customer. Therefore, […]