One front desk for every location
A central patient call team that books new patients, fills cancellations and picks up overflow and after-hours calls for all your practices. Your front desk gets to focus on the patients in the chair.
Illustration only. Your reports show your locations and the numbers you care about.
Your front desk can't check in a patient and answer the phone at the same time
Busy hours go to voicemail
Mornings, lunch and end of day are when patients call and when your team is busiest.
New patients don't call twice
A new patient who can’t get through books with the next practice in their search results.
Every office does it differently
Without one team, each location has its own scripts, gaps and no numbers you can compare.
Scheduling calls, handled centrally
Agents work in your practice management software with their own logins, follow your scripts and hand anything clinical back to your team.
New-patient booking
First visits booked at the right location, with insurance details collected for your team to verify.
Reschedules and cancellations
Every cancellation gets offered a new slot straight away, so chairs stay full.
Overflow and lunch cover
When the front desk doesn’t pick up, the call rolls to us instead of voicemail.
After-hours and emergencies
Toothache at 9 PM? Booked into the first emergency slot, or routed to your on-call dentist by your rules.
Recall and reactivation calls
Outbound calls to overdue hygiene patients, booked straight into open slots.
Prove it at a few locations first
Set up 2–3 locations
We learn your scripts, schedules and software, then run mock calls with your office managers.
Take overflow and after-hours
Your front desks keep their phones. We catch what they miss and report on every call.
Roll out on your numbers
Compare the pilot locations with the rest, then add locations at your own pace.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
Built to run at scale
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Work we have done in a similar business
What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Excellent communication. They provided us and our customers with top level service. We're grateful for their work!”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
“I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works.”
Dental groups ask us
Do agents give clinical advice?
No. Agents book, reschedule and route. Anything clinical goes to your team or your on-call dentist by your rules.
Which practice software can you work in?
Tell us what you use. Agents work inside your practice management system with their own logins that you control.
Do our front desks lose their phones?
No. Most groups start with overflow, lunch and after-hours cover, then decide how much to centralise.
How is pricing set for a group?
By call volume and hours covered. You get a written pilot plan and price after a 20-minute call.
Talk to us about a pilot
A 20-minute call to understand your locations, call volumes and software. You'll get a pilot plan and a price for it in writing.
Prefer to talk? Call +1 (888) 449-8450