One phone team for all your locations
When every location answers its own phone, you get different scripts, missed calls at busy times and no numbers you can compare. We give you one trained team, reports per location and a pilot to prove it first.
The calls your locations can’t get to
We work in your booking system with our own logins, under your brand and your rules.
Appointment booking
New bookings at the right location, based on the caller’s address or preference.
Overflow cover
Busy-hour calls roll to us instead of voicemail.
After-hours
Nights, weekends and holidays covered for every location.
Customer service
Account questions, changes and complaints handled by script and escalated when needed.
Reporting
Weekly numbers per location so you can see where calls are being lost.
A low-risk way to start
Set up 2–3 locations
Scripts, booking rules and software access, then mock calls with your managers.
Take overflow and after-hours
Locations keep their phones. We catch what they miss and report every call.
Roll out on the results
Compare pilot locations with the rest and add more at your own pace.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
Built to run at scale
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“My experience with DOS has been very good so far. The team works effectively and efficiently ensuring that Customer emails are responded to within a 24 hour period, work in strict adherence to the business S.O.P's…”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
“Digitech Outsourcing Solution is a great provider. DOS manages its team well, communicates effectively, and owns its tasks.”
Multi-location brands ask us
What kinds of businesses is this for?
Any business with several locations that books by phone: clinics, home services, fitness, wellness and more.
How is pricing set?
By call volume and hours covered. You get a written pilot plan and price after a short call.
Talk to us about a pilot
Tell us about your locations and call volumes. You get a pilot plan and a price in writing.
Prefer to talk? Call +1 (888) 449-8450