How Can We Help You

It is okay to feel confused about business process outsourcing. However, do not let your queries and concerns hold you back. Here are the frequently asked questions about outsourcing services. We hope to address all your queries and concerns so you can start without wasting any more time: 

Commonly Asked Questions About Our Outsourcing Services

Here are some of the frequently asked questions from our customers. We have given our best to put all the relevant queries with detailed answers.

We provide our services 24/7 to all our valuable customers. You can also opt for business hours or customized hours as per your business needs.

Most of our clients are from USA and UK, so we currently provide services in English and Spanish. We can provide support for additional languages and suggest you to contact us today to discuss your requirements.

We are an LLC with a registered office in Delaware and our Center of Excellence is offshore in Lahore, Pakistan.

Yes, you can choose to increase or decrease the number of agents working on your project any time you want. We request our clients to provide us at least 2 weeks of notice so we can prepare and train our teams!

We accept payment via Direct Deposit, ACH Transfer and Credit Cards. We use Stripe as our payment gateway.

Our recruitment team manages a detailed hiring process which includes English speaking, listening, competency and IQ tests. All of our agents then go through a rigorous accent reduction training. Our people understand the culture and have more than 2-3 years of experience working in the call center industry.

Outsourcing your phone support services to us will benefit you with:
  • Significant cost saving
  • Availability of skilled & experienced resources
  • Reduced administrative hassles
  • Begin instantly without need to setup software or processes in-house

We have worked with many startups and small businesses and helped them grow. We can scale up as your business grows and can start with as small as one agent or low volume of work. We have a team of 200+ agents and a seating capacity of 600+ agents.

We have stringent data security measures to ensure your information's complete confidentiality. In addition, our staff is bound by non-disclosure agreements, which would invite legal prosecution. We also practice a no paper, no pen policy on the floor and our agents have restricted access to specific websites and tools to avoid data breach.

We understand the concerns and apprehensions associated with outsourcing customer service or back-office operations. That's why we provide a free consultation with our Top Management, along with a Service Guarantee. We encourage you to speak with our Sales Consultants today to discuss your requirements and give our services a try

You do not need to train our agents directly. We have a 'Train The Trainer' Program where you train our Trainers and Onboarding team, and we then train our agents. This helps you save a lot of time when you scale up or new people join the team.

You will have complete control over your team, and if you are not satisfied with the performance of any of your agents, you can ask us for a replacement.

Over the years, we have worked for:
  • Hospitality businesses including short-term vacation rental management companies (Airbnb, VRBO etc)
  • Healthcare sector including Medical offices and clinics
  • E-commerce stores including both white-label and dropshipping stores
  • SAAS companies and Mobile Apps
  • B2B and B2C services industry
  • Local Services like Handyman services, Cleaning, and Moving Services
  • Auto Debt Collection companies
  • E-learning platforms and more!

We use a 3rd Party Live Chat software as part of our service, called LiveChat and we help with the configuration. Chat widget can be installed using a WordPress plugin or by simply adding an HTML code. Live Chat can also be installed on a mobile app.

We provide a one-stop service for the Short Term Rental Industry, functioning as a virtual co-host. Our services encompass everything online, from
  • Creating new listings and crafting compelling content to optimizing listings for higher rankings.
  • We conduct market research to analyze pricing strategies and implement them using tools like Pricelabs.
  • Additionally, we manage 24/7 operations, handling guest communication, cleaning and maintenance management, liaising with Airbnb and other OTAs for disputes or claims, addressing guest issues, and managing the Property Management System (PMS).
  • Our Bookkeeping Service covers the complete accounting cycle and includes preparing owner statements.
  • Furthermore, we assist with the development of direct booking websites and offer digital marketing support.

We have over a decade of experience with a variety of business software, including but not limited to:
  • Zendesk, Gorgias, Intercom, and LiveChat for Support Desk systems
  • Shopify, Instacart, Zoho, and Custom CRMs for Customer Relationship Management
  • Clickup, Trello, and Asana for Task Management
  • Slack, Skype, and Whatsapp Business for Communication
  • Microsoft Office 365, Google Sheets, Airtable, and many other commonly used systems and software to enhance business productivity and day-to-day operations.
We are not limited to the above-mentioned software and can adapt to meet your specific needs.

We utilize RingCentral as our Phone System, and as part of our service, we will furnish you with an internal forwarding number. This number will allow you to seamlessly forward calls to us, and it will be a local number for your convenience