The team that answers for you
Digitech Outsourcing Solution LLC was founded in 2010 to give growing businesses a customer service team they could trust, without building a call center of their own.
Help business owners grow by never letting a customer go unanswered
We answer calls, chats and emails for businesses in the US, the UK, Canada and beyond, in their name and by their rules. Our clients range from single-location trade businesses to online stores and multi-location groups.
We run on our own contact-center software: the phone system, inbox and AI assistant our agents use every day were built by our own team. That lets us put AI on the first line where it helps, with trained people always right behind it.
We are registered as a limited liability company in Delaware, USA. Our agents are hired for clear communication and a calm manner, trained on every client before they go live, and managed day to day by a team lead.
We also run DOSbnb, our vacation rental support brand for short-term rental owners and managers.
Not a switchboard. Your own trained agents.
We hire for clear English and a calm manner, then train every agent on your business before they go live.
- A client success manager and a direct line to reach them
- A team lead running your agents day to day
- Weekly, bi-weekly or monthly reviews of your reports
- The wrong agent gets replaced, no questions asked
Who you'll work with
What our clients say
TrustScore 4.3 on Trustpilot · 8 reviews, all 5-star“Been working with them for over 2 years for my ecom brand, and I’m really happy with how structured and qualified everyone on the team is. Would definitely recommend them to anyone looking for a solid customer service team.”
“My experience with DOS has been very good so far. The team works effectively and efficiently ensuring that Customer emails are responded to within a 24 hour period, work in strict adherence to the business S.O.P's…”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Let's talk about your customers
Tell us what you need help with and we'll come back with a plan and a price.
Prefer to talk? Call +1 (888) 449-8450