We offer email support outsourcing services with dedicated agents for high-volume support centers, as well as shared services for low-volume businesses.
Providing exceptional customer experience begins with a commitment to promptly assist people when they need it most. Regardless of the quality of your product or service, and the sophistication of your tools and technologies, customers will seek alternatives if their inquiries or concerns go unanswered.
Email Support Outsourcing plays a pivotal role in ensuring customers receive timely responses aligned with your business’s Service Level Agreement (SLA). It not only addresses immediate needs but also fosters long-term customer loyalty and retention. Customers favor email communication due to its convenience, especially for complex issues where they trust support agents to thoroughly understand and resolve their concerns.
At Digitech Outsourcing Solution (DOS), we offer Email Support Service utilizing third-party helpdesk software or seamlessly integrating with your existing system. Our dedicated team of human resources manages customer service inquiries via email, leveraging advanced technologies such as ChatGPT to enhance performance and productivity. Whether you’re a startup, small business, medium-sized enterprise, or large corporation, we tailor our services to meet your needs. Handling over 20,000 emails per month alongside phone calls and live chat interactions, we ensure seamless and efficient Email Support for your business.
At our company, we prioritize data and analytics to gauge our performance effectively. We utilize various performance metrics, including CSAT (Customer Satisfaction) scores, SLA (Service Level Agreement) breaches, customer reviews, and other reports that provide insights into our customers’ primary concerns.
Our support system of choice is Zendesk, which seamlessly integrates with your CRM. However, we have experience with other systems such as Shopify and ZohoCRM. You can either opt to utilize our systems or integrate with your existing technology.
Typically, we maintain a CSAT score of 85% and higher, with SLA response times for emails averaging less than 6 hours. While many businesses require a 24-48 hour SLA, we understand that each customer base and business activity may have unique needs. Therefore, we offer SLA response times ranging from 1 hour to 24 hours, tailored to your specific requirements.
Our onboarding process is designed to be straightforward yet thorough, ensuring success for both parties involved. Here’s how it works:
1. Share Your Project Requirements: Begin by providing us with your project requirements and any relevant documentation, such as SOPs (Standard Operating Procedures) or access to your website.
2. Internal Training: Our team completes internal training based on the provided project requirements and documentation to ensure they are well-prepared to handle your specific needs.
3. Zoom Meeting: A Zoom meeting is scheduled to review all the standards and training materials with you. This allows us to align our processes and expectations to ensure a smooth transition.
4. Go Live: Once the training and alignment are complete, we go live on answering emails, promptly addressing customer inquiries and providing support as needed.
With our streamlined onboarding process, we aim to ensure a seamless and successful transition for both parties involved.
Our goal is to ensure your complete satisfaction. We offer a Service Guarantee that provides a refund if you’re not satisfied, allowing you to try our services risk-free.
We work with clients to help grow their businesses, focusing on resolving customer issues within the bounds of SOPs. We monitor team performance and overall business ratings through customer satisfaction scores.
We offer 24/7/365 support to our clients, guaranteeing a response time of less than 1 hour for emails or adjusting to a 24-hour SLA based on your business needs. We work on holidays and weekends!
Our primary objective is to deliver top-notch business email support services to our clients. We leverage sophisticated AI-based technology along with human expertise to ensure optimal outcomes. Collaborating with industry specialists like DOS allows you to thrive and grow your business effectively.
We keep our words when we say we provide budget-friendly outsourced email services. We assure success with exceptional quality and assistance while keeping affordability in check. Explore our feasible plans or personalize one that suits you the best.
We utilize modern helpdesk and CRM systems that securely integrate with your custom or third-party systems. This ensures a seamless and comfortable environment for both your customers and our team to interact and collaborate effectively.
The collaboration went very well, and they took many different aspects into account. They themselves make sheets in which every step is recorded, and we receive a weekly overview of the activities and results.
Digitech Outsourcing Solution is a skilled contractor that gets work done on time and correctly. I have hired him multiple times and would do it again in a second. A good solid company.
We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team. They are always thorough with their work and strive for perfection at all times. When inevitable mistakes occur, he is fast to respond and correct matters with efficiency and attention to detail. I would have no hesitation recommending Moonis and his team.
Digitech Outsourcing Solution is a great provider. DOS manages its team well, communicates effectively, and owns its tasks. I'd highly recommend them any day of the week.
Digitech Outsourcing Solution is very thorough, conscientious, and delivers on its promises. I highly recommend its services.
We pave the path to your success by streamlining all your processes with our cutting-edge outsourced email services. Explore our competitive benefits to enhance your brand loyalty, customer satisfaction, and all other aspects of your business.
From retaining customers to expanding your business, we are available 24/7 for you and your business. Get our competent agents and interact with customers reliably.
Our highly efficient team goes above and beyond for your business needs. We excel at maintaining strict SLAs even during high volumes or surges in emails/tickets.
As a well-known brand specializing in outsourced business needs, we boast a team comprising experienced managers, consultants, and team supervisors.
Our team’s extensive experience has enabled us to develop processes that effectively resolve customer issues, enhance brand loyalty, and drive business growth.
Choosing the perfect email outsource service provider is the key to laying the foundation of your company’s success. BPO plays a vital role in your organizational growth. DOS keeps its staff updated with the latest trends and sustains stability. Our team makes sure you do not lag behind and implements the newest strategies for ultimate success.
Emails contain a sheer volume of data that helps your business adapt to everyone’s needs. It is also an efficient approach to receiving bona fide client feedback. Customer satisfaction and brand loyalty improve when you respond quickly to their concerns. We do not use any automated system or bots but serve your customers with a warm touchpoint that boosts your sales in the long term.
DOS provides email support services to businesses of all scales in a variety of industries all across the world. We have been offering email support services for over a decade with a team of proficient agents. We assist SMEs with great email tools by precisely learning and responding to clients’ needs effectively.
You may read our case studies related to email support as a proof of our excellence and quality.
Digitech Outsourcing Solution managed Dexter – a US-based cleaning company – with its email support service...
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READ MOREEvery business has unique demands, and catering to your needs perfectly is our strength. Explore our email support service through our free trial option that gives you an idea about how things work at DOS. If you are looking to buy cost-effective customer support services, you may get in touch with our reps to learn more about our different plans and choose the one that works in the best interest of your business. You can also request a tailored plan that delivers in line with your vision.
So what are you waiting for? It is time to ensure none of your emails go unanswered. Keep your clients satisfied with our instant and affordable email support service plans. We assure to provide to-the-point yet comprehensive answers for a high solution-oriented outcome rate. Our team will craft a plan that sits well with your vision. So reach out today to have the best email support services.
