The 2 AM burst pipe calls someone. Make sure it's you.
Homeowners with water on the floor don't leave voicemails. They call the next plumber. Our agents answer every call in your company name, spot the emergencies and book the job.
From $1.99 per call · No setup fee · Cancel any time
Everything a good office manager would do on the phone
Your techs stay on the job. We handle the phone, so nobody has to answer a call with their hands in a drain.
Emergency triage
Burst pipes, sewer backups, no hot water, gas smell. Agents ask your questions and escalate by your rules.
Job booking
Routine jobs go straight into your calendar or the scheduling tool you already use.
On-call dispatch
Your on-call tech gets a call or text with the address, the problem and the caller's number.
Estimate requests
Water heaters, repipes, remodels. We collect the details and book the estimate visit.
Pricing questions
Agents quote only what you approve, like your service-call fee. Everything else becomes a booked visit.
A summary after every call
Name, address, problem, what was booked. By text or email, so nothing gets lost overnight.
From ring to booked, while you sleep
Answered in your name
"Thanks for calling Rivera Plumbing…"
Problem triaged
Active leak? Main shut off? Your checklist, asked calmly.
Details confirmed
Address, callback number, access notes, your service-call fee.
On-call tech alerted
Call plus text, with everything they need to head out.
You get the summary
Waiting in your inbox when you wake up.
Example flow. Your script, questions and escalation rules are set up with you during onboarding.
How many jobs went to voicemail last month?
Set your own numbers. Even a few missed emergency calls a week add up fast.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
One booked job pays for months of answering
Service guarantee: the wrong agent gets replaced. Still not happy? At least two weeks back.
- Agents trained on your business before go-live
- Your greeting, your script, your rules
- A summary after every contact
- A client success manager you can reach directly
- Regular reviews of your reports
Work we have done in a similar business
What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Digitech Outsourcing Solution has been Phenomenal team as they asst with daily record upkeep which allow our dispatch Team to focus on our drivers.”
“Excellent communication. They provided us and our customers with top level service. We're grateful for their work!”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Plumbers ask us
Will callers know you're not in my office?
No. Agents answer with your company name and follow a script written around how you talk to customers.
Do agents give prices?
Only the prices you approve, such as your service-call fee. Anything else is booked as a visit or estimate.
How do real emergencies reach us at night?
You set the rules: what counts as an emergency, who is on call, and whether we call, text or both.
Can I use you only after hours?
Yes. Most shops start with nights and weekends, or only the calls they miss during the day.
Can you book into my scheduling software?
Tell us what you use on the trial call. We work in your calendar or scheduling tool with a login you give us.
Try us on your after-hours calls, free
We'll set up your script and answer your nights and weekends on a free trial. Listen to the calls, read the summaries, then decide.
Prefer to talk? Call +1 (888) 449-8450