Several brands. One call team that knows them all.
Growing groups buy local plumbing, HVAC and roofing companies faster than they can centralise the phones. We give you one trained team that answers for every brand in its own name, books into your system and reports by brand and location.
Booking and dispatch calls for the whole group
Agents work in your field-service software, follow each brand’s rules and escalate emergencies to the right on-call tech.
Job booking
Service calls, maintenance visits and estimates booked into the right branch’s calendar.
Emergency dispatch
No heat, no AC, active leaks: triaged and sent to the right on-call tech.
Overflow and after-hours
Calls the branches miss roll to us instead of voicemail.
Membership and maintenance plans
Renewals, tune-up bookings and plan questions handled by script.
Brand onboarding
When you acquire a new company, we train its script and take its calls within weeks.
Start with one brand or a few branches
Learn one brand
Scripts, service area, pricing rules and software access for the first brand or branches.
Take overflow and after-hours
Branches keep their phones. We catch what they miss and report every call.
Add brands as you grow
Each new acquisition joins the same team with its own script.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
Built to run at scale
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Work we have done in a similar business
What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Digitech Outsourcing Solution has been Phenomenal team as they asst with daily record upkeep which allow our dispatch Team to focus on our drivers.”
“Digitech Outsourcing Solution is a great provider. DOS manages its team well, communicates effectively, and owns its tasks.”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Home-service groups ask us
Can agents answer in different brand names?
Yes. Each brand has its own number, greeting and script, so callers only ever hear the local company.
Which field-service software do you work in?
Tell us what you use. Agents work in your system with logins you control.
How is pricing set?
By volume and hours covered, with a written pilot plan and price after a short call.
Talk to us about a pilot
Tell us about your brands, branches and call volumes. You get a pilot plan and a price in writing.
Prefer to talk? Call +1 (888) 449-8450