Work we've done for clients like you
Real projects across ecommerce, construction, healthcare, software and hospitality.
Clearing a 15,000-email backlog and winning 90% of chargebacks for a UK online store
In one month: backlog at zero, replies within 24 hours, 90%+ of PayPal disputes and chargebacks won, and refunds down 40%.
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24/7 support and transaction queues for a US digital payments app
In an August 2026 surge: 820 chats answered with 1 missed, abandoned calls under 4.5%, and 24/7 cover throughout.
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Virtual assistants and 24/7 support for a US online learning platform for older adults
The team now manages more than 50 classes a day and provides 24/7 live customer support.
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Short-term rental management for a Florida Airbnb Superhost
A Florida Airbnb Superhost with a growing portfolio lost Superhost status under a single local property manager. We delivered revenue management, 24/7 operations and bookkeeping, with replies in under 15 minutes.
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24/7 call and chat support for a US mobile network operator
A fast-growing US mobile virtual network operator with over 2 million customers needed round-the-clock help. DOS delivered 24/7 call and chat support, technical troubleshooting and customer ticket management.
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Chat and technical support for a time-tracking software company
A time-tracking software company with a high volume of customers needed round-the-clock help. At minimum cost, DOS handled its 24/7 chat support, technical assistance and ticket generation smoothly.
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Live chat support for a US vacation rental company
A US Airbnb company handling around 65 locations was overwhelmed by guest messages its team could not answer. DOS took over its live chat support with 24/7 monitoring and timely replies.
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Order processing and virtual assistance for a US home and garden retailer
A US home design and garden furnishing retailer struggled with order processing as it grew. DOS provided 24/7 live virtual assistance, order updates across sales channels and Swedish-language support.
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Call, email and data entry support for a COVID-19 testing lab
A COVID-19 PCR testing lab could not keep up with patient calls, emails and records during the pandemic. DOS provided affordable 24/7 call and email support, data entry and report delivery.
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24/7 chat support for an e-waste recycling company
An e-waste recycling and IT asset disposition company was losing customers to unanswered chats. DOS delivered budget-friendly 24/7 chat support so every inquiry was answered on time.
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Customer support for a UK and US virtual reality edutainment company
A fast-growing UK- and US-based AR/VR edutainment company needed help with rising customer queries. DOS managed its phone calls, live chat, emails and social media messages round the clock.
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Email support and order returns for a Swedish ecommerce store
One of the largest online shopping chains in Sweden needed timely email replies and fast order returns. DOS built a trained team for 24/7 email support and reliable order return processing.
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Email and ticket support for a US cleaning products company
A fast-growing US cleaning products company had a ticket portal piling up with customer emails. DOS set up a dedicated team for 24/7 email support and ticket portal management.
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Chat support and virtual assistants for a Canadian renovation contractor
A Greater Vancouver construction and renovation company struggled with chats, web traffic and back-office work. DOS placed virtual assistants for 24/7 chat support, lead generation and back-office processes.
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24/7 customer support for a Spanish Airbnb rental company
A growing Spanish Airbnb rental company needed round-the-clock guest support. DOS handled calls, live chat, tickets and tech support across its portfolio, coordinating with managers and cleaners.
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