Customer Service Outsourcing Company
As a customer service outsourcing company, our trained agents answer your phone, chat and email in your business name, with AI first if you want it. We book jobs and send you the details.
No setup fee · Live in about a week · Cancel any time
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star
Customer support outsourcing for businesses that sell by phone
If a missed call means a lost job, we should talk. Our customer support outsourcing service learns your script, prices and rules before agents take a call.
Small businesses
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →Multi-location groups
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →
Multi-location brands
Start with overflow at 2–3 locations, then roll out. Reports per location.
Pilot program →Customer service BPO. Phone first, then chat, email, back office.
Inbound call answering
Your phone is where customers decide whether to book with you. As your customer support outsourcing service, our trained agents answer with your greeting, follow your script and book appointments.
- Answering new and existing customer calls in your business name
- Appointment and job booking in your calendar or software
- Emergency triage and on-call escalation by your rules
- Inbound sales calls and quote intake
- Follow-up calls to warm leads (we do not cold call)
AI + human answering
AI answers first and handles the routine, with our trained agents right behind it for everything else.
Live chat support
Real people on your website chat, 24/7, turning questions into bookings and sales.
Email and ticket support
Shared or dedicated agents working your inbox or helpdesk, within your reply targets.
Virtual assistants
Dedicated assistants for back office support: scheduling, data entry, orders and follow-ups.
AI on the first line when you want it. 100% backed by people.
You choose how your calls and chats are answered. However you set it up, a trained person is always one step away.
People only
Trained agents answer every call, chat and email. The classic answering service.
Best for high-value calls and complex questions
AI first, people right behind
AI answers first and handles the routine: hours, prices you approve, booking details, order status. Anything else goes straight to a person.
Best for high volume and simple repeat questions
AI for overflow and nights
People answer during your busy hours. AI picks up the overflow and the quiet hours, with agents on hand to take over.
Best for keeping costs down without missing a call
- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
- Our team reviews AI conversations and fixes answers that need work
- Our agents are working 24/7, so there is always a person behind the AI
A BPO service provider running its own contact-center platform
Most BPO services providers rent their tools. We built the phone system, inbox and AI our agents use every day, so we can set it up around how you work.
One inbox for every channel
Calls, texts, email and website chat in one place, so nothing falls between systems.
AI assistant built in
Answers from your knowledge base, marks its replies and hands over to a person.
Queues and phone menus
Calls reach the right agent, team or on-call person by your rules.
Recordings and transcripts
Listen back to any call or read the transcript when you need to check what was said.
Live wallboard
Calls waiting, agents available and today’s numbers, updated as it happens.
Coverage report
Shows any hour when nobody could have answered, so gaps get fixed, not hidden.
Reports and response targets
Answer rates, reply times and volumes by channel, against the targets you set.
Local numbers, or keep yours
New local or toll-free numbers, or forward the number your customers already know.
You get your own login to see every call, chat, recording and report. Nothing to install, and no separate software bill.
Live in about a week
Tell us how you work
Your services, prices, service area, booking rules and what counts as urgent.
We write your script
We turn it into a script and train your agents on it before they take a call.
You hear test calls
We walk through it together on Zoom and run mock calls until it sounds like you.
Go live
Forward all calls, only after-hours, or only the ones you miss. Change it any time.
Customer support outsourcing company, not a switchboard
Your own trained agents. We hire for clear English and a calm manner, then train each agent on your business.
- A client success manager and a direct line to reach them
- A team lead running your agents day to day
- Weekly, bi-weekly or monthly reviews of your reports
- The wrong agent gets replaced, no questions asked
What are unanswered calls costing you?
Move the sliders to match your business. Callers who hit voicemail usually ring the next company on the list.
Pay for what you use
Every plan from our customer service BPO includes our guarantee: if an agent isn't right, we replace them. Still unhappy? You get at least two weeks refunded.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callWhat our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Been working with them for over 2 years for my ecom brand, and I’m really happy with how structured and qualified everyone on the team is. Would definitely recommend them to anyone looking for a solid customer service team.”
“My experience with DOS has been very good so far. The team works effectively and efficiently ensuring that Customer emails are responded to within a 24 hour period, work in strict adherence to the business S.O.P's…”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Try us free before you commit
Comparing customer service outsourcing businesses? Tell us about yours and we'll set up a free trial on your after-hours calls, so you hear us before you pay.
Prefer to talk? Call +1 (888) 449-8450