AI Answering Service, Backed by Real People
Our AI answering service picks up your calls and website chats instantly, day and night, and handles routine questions. The moment a customer needs a person, a trained live agent takes over in the same call or chat. You decide how much the AI does.
What our AI answering service does
- AI call answering in your business name, day or night
- Routine calls handled: hours, service area, prices, bookings
- Instant handover to a trained agent, with full context
- AI chatbot customer service from your own knowledge base
- Order status answered, details collected, bookings started
- AI chat support with human handoff to live chat agents
AI phone answering service
AI chat customer service
Human-backed AI answering services
You choose the mix
People only, AI first with people behind it, or AI just for overflow and nights.
Your knowledge, not guesses
The AI answers only from the knowledge base we build with you, and never invents prices or policies.
A person on request
AI live chat with human takeover: customers can ask for a person anytime, in the same call or chat.
Our own software
The AI runs inside the same platform our agents use, so the handover is instant and nothing gets lost.
AI customer service with human backup, set up exactly the way you want.
Pick the setup that fits your volume and hours. Every option keeps a trained person one step from your caller or chatter.
People only
People answer every call, chat and email: a classic phone answering service.
Best for high-value calls and complex questions
AI first, people right behind
An AI answering service with live agents takes the routine first: hours, approved prices, bookings, order status. Anything more goes straight to a person.
Ideal for high volume and simple repeat questions
AI for overflow and nights
Your busy hours stay with people. AI covers the overflow and quiet hours, with agents standing by to step in.
Ideal for keeping costs down without missing a call
- A person is available whenever a caller or chatter asks for one
- AI replies are clearly labelled, and every conversation is recorded and logged
- Handovers stay in the same call or chat thread, with every detail passed on
- Ongoing human review keeps your AI chatbot customer support accurate
- Answers come only from your approved knowledge base, with no guessed prices or policies
- Our agents work 24/7, so there is always a real person behind the AI
AI and agents on one platform we built ourselves
No third-party AI tool bolted on top. We built the phone system, inbox and AI our agents use every day, so handovers are instant and the setup fits your business.
One inbox for every channel
Calls, texts, email and website chat in one place, so nothing falls between systems.
AI assistant built in
Runs our AI call answering service and chat, marks replies, hands over to people.
Queues and phone menus
Calls reach the right agent, team or on-call person by your rules.
Recordings and transcripts
Listen back to any call or read the transcript when you need to check what was said.
Live wallboard
Calls waiting, agents available and today’s numbers, updated as it happens.
Coverage report
Shows any hour when nobody could have answered, so gaps get fixed, not hidden.
Reports and response targets
Answer rates, reply times and volumes by channel, against the targets you set.
Local numbers, or keep yours
New local or toll-free numbers, or forward the number your customers already know.
You get your own login to see every call, chat, recording and report. Nothing to install, and no separate software bill.
Live in about a week
Share your business details
Services, approved prices, hours, policies and what should always go to a person.
We write your script
We set what the AI answers, when it hands over, and brief your agents.
You test calls and chats
We run mock calls and chats with you on Zoom until the AI sounds like you.
Go live
Add the chat widget and forward calls: all hours, nights only, or overflow. Adjust any time.
Pay for what you use
Whichever mix you choose, our service guarantee applies: if an agent isn't right, we replace them. Still not satisfied? Then we refund at least two full weeks.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callAI answering services for every industry
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works.”
“Excellent communication. They provided us and our customers with top level service. We're grateful for their work!”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Common questions
Will customers know they are talking to AI?
AI replies are clearly marked in chat, and you decide how the AI introduces itself on the phone.
What happens when the AI can’t answer?
It hands the call or chat to one of our agents, with everything it has already collected, so the customer doesn’t repeat themselves.
Can we use AI only at night?
Yes. Many clients keep people on the phones during the day and use AI for overflow and quiet hours, with agents still on hand.
Who checks what the AI says?
Our team reviews AI conversations, corrects answers and updates your knowledge base so the AI keeps improving.
Is an AI answering service for business cheaper?
Usually, for high volumes of simple questions. Share your volumes and we'll price both options side by side.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450