AI on the first line. Real people right behind it.
AI can answer your calls and website chats instantly, day and night, and deal with the routine questions. The moment a customer needs a person, one of our trained agents takes over in the same call or chat. You decide how much the AI does.
What our agents do for you
- AI phone answering in your business name, day or night
- AI chat answering on your website from your own knowledge base
- Routine questions handled: hours, service area, approved prices, order status
- Details collected and bookings started before a person joins
- Instant handover to a trained agent when needed, with the full conversation
- Human review of AI conversations to keep answers accurate
How we run it
You choose the mix
People only, AI first with people behind it, or AI just for overflow and nights.
Your knowledge, not guesses
The AI answers only from the knowledge base we build with you, and never invents prices or policies.
A person on request
Customers can ask for a person at any point, and the handover happens in the same call or chat.
Our own software
The AI runs inside the same platform our agents use, so the handover is instant and nothing gets lost.
AI on the first line when you want it. 100% backed by people.
You choose how your calls and chats are answered. However you set it up, a trained person is always one step away.
People only
Trained agents answer every call, chat and email. The classic answering service.
Best for high-value calls and complex questions
AI first, people right behind
AI answers first and handles the routine: hours, prices you approve, booking details, order status. Anything else goes straight to a person.
Best for high volume and simple repeat questions
AI for overflow and nights
People answer during your busy hours. AI picks up the overflow and the quiet hours, with agents on hand to take over.
Best for keeping costs down without missing a call
- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
- Our team reviews AI conversations and fixes answers that need work
- Our agents are working 24/7, so there is always a person behind the AI
We run on a contact-center platform we built ourselves
No third-party answering service in the middle. We built the phone system, inbox and AI our agents use every day, so we can set it up around how you work.
One inbox for every channel
Calls, texts, email and website chat in one place, so nothing falls between systems.
AI assistant built in
Answers from your knowledge base, marks its replies and hands over to a person.
Queues and phone menus
Calls reach the right agent, team or on-call person by your rules.
Recordings and transcripts
Listen back to any call or read the transcript when you need to check what was said.
Live wallboard
Calls waiting, agents available and today’s numbers, updated as it happens.
Coverage report
Shows any hour when nobody could have answered, so gaps get fixed, not hidden.
Reports and response targets
Answer rates, reply times and volumes by channel, against the targets you set.
Local numbers, or keep yours
New local or toll-free numbers, or forward the number your customers already know.
You get your own login to see every call, chat, recording and report. Nothing to install, and no separate software bill.
Live in about a week
Tell us how you work
Your services, prices, service area, booking rules and what counts as urgent.
We write your script
We turn it into a script and train your agents on it before they take a call.
You hear test calls
We walk through it together on Zoom and run mock calls until it sounds like you.
Go live
Forward all calls, only after-hours, or only the ones you miss. Change it any time.
Pay for what you use
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callBuilt around how your industry works
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works.”
“Excellent communication. They provided us and our customers with top level service. We're grateful for their work!”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Common questions
Will customers know they are talking to AI?
AI replies are clearly marked in chat, and you decide how the AI introduces itself on the phone.
What happens when the AI can’t answer?
It hands the call or chat to one of our agents, with everything it has already collected, so the customer doesn’t repeat themselves.
Can we use AI only at night?
Yes. Many clients keep people on the phones during the day and use AI for overflow and quiet hours, with agents still on hand.
Who checks what the AI says?
Our team reviews AI conversations, corrects answers and updates your knowledge base so the AI keeps improving.
Is AI answering cheaper?
It usually is for high volumes of simple questions. Tell us your volumes and we will price both options side by side.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450