The client is expanding and touching bigger boundaries of success. Prosperous businesses also attract a high number of customers, and their satisfaction requires to remain on top of everything else. So the company partnered with DOS to organize their customer support services and give them a hassle-free experience.
About the Client
The client is a rental company providing an assortment of rooms and apartments of Airbnb all around the world. It gives the opportunity to owners to rent out their residence to people who are looking for a short stay.
This affordable home-sharing organization is a growing business in Spain. The company ensures to provide its guests with a blend of comfort and privacy. Not only that, but they give quality food and services like a 4- or 5-star hotel.
Business Challenges
The company was struggling with a high number of customers that had different queries and concerns. It was causing a hindrance in their dramatic progress, and therefore, required customer support management. All their bookings, customer inquiries, check-ins, check-outs, messages, emergencies, and other systems required round-the-clock call service.
Solution
DOS reshaped this Spanish company with its 24/7 customer service to all the Airbnb locations in different parts of the country. Our apt agents responded to their guests in a timely manner and coordinated with their staff to ensure an optimal experience.
Our responsibilities included:
- Handling calls round the clock
- Responding comprehensively through live chat
- Managing ticket system for smooth operation
- Providing tech support with our dynamic services
DOS agents communicate with every worker, from managers to cleaners, to ensure the guest have a memorable experience. Its whole portfolio is covered by us, where we handle calls, live chats, and more.
That is how DOS tackled this client’s customer support challenges and smoothened its operation at all locations.