The client is an online platform educating older adults with new skills. However, it is not easy for a popular and big digital community to handle all processes. DOS is a management expert and does the same for the client by equipping their business with some of the finest virtual assistants for everyday tasks.
About the Client:
This US-based online learning platform is all about helping individuals with multiple things, such as:
- Learn new skills
- Increase their social interaction
- Explore valuable unchartered experiences
This platform invests in older people with modern-day tools to help them learn and connect at a bigger horizon.
The platform is a fast-growing online community with members around the world and a large network of instructors.
According to your interests, you will find live classes, social hours, events, and more. If you want to learn a new skill, no matter how old you are, the platform is a one-stop shop.
Business Challenges:
This mission-driven American technology company was looking for a versatile team of virtual teaching assistants who could instruct and manage the live classes. VAs have already changed the way how companies conduct business nowadays. The client was also looking for the same, given their speedy growth.
Furthermore, they required a team to oversee all the emails, chats, video conferences, and everything else. To tackle the delayed messages, spammed emails, connectivity issues, unread texts, conflicting time zone, they turned to DOS for round-the-call customers support, especially virtual assistants.
Our Solution:
DOS trained a committed team of over 40 agents that provided 24/7 tier 1 and 2 phone support services. Moreover, they also worked as teachers’ assistants and maintained the connectivity between teachers and students. Our phone support covers the client’s partners too.
Our responsibilities included:
- Providing 24/7 live tech and phone support
- Assist instructors during online classes
- Manage chats, emails, video conferences, etc.
- Oversee social media, call, and other tasks to ensure operations flow
DOS VAs play a key role in helping startups, and early-stage companies get off the ground. We manage more than 50 classes daily and provide 24/7 live customer support to ensure brand presence.