How Businesses Can Motivate Distracted Phone Support Agents

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Phone Support
How Businesses Can Motivate Distracted Phone Support Agents

No one can sit in a cubicle for eight straight hours, focusing on a single task. Distraction is a common thing in the offices. However, sometimes, it leads to procrastination, directly affecting your operations. The phone support team has to stay on their feet as customer communication is not something you can take lightly.  When you are […]

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live answering service
Live Answering Service: 7 Etiquettes Your Agents Must Follow

Brands are seeing an increase in the number of customers reaching out. No one uses the phone to get in touch until it is serious or requires a proper answer. So it is important that your live answering service are up to the mark as you might not get another chance at impressing the same customer. Therefore, […]

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Phone Support Services
Everything You Need To Know About Phone Support Services

Every company wants to reduce its expenses and boost its profits. Managing a budget is no less than a challenging task, especially when it comes to customer care. This department needs complete attention and a budget of its own to grab customers. Phone support services have become a blessing for businesses that can reap more in a […]

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virtual assistant
Virtual Assistant vs. In-House Employee: Ultimate Pros and Cons

Virtual assistants have become an important name in every business and are majorly replacing in-house employees by a huge margin. However, many companies are still unsure about handing over their tasks to an offshore team. The debate of VA vs. in-house employees has been raging over time and needs some settlement. Both come with their own […]

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