A real person on your website chat, day and night
Visitors with a question leave if nobody answers. Our agents reply in seconds, answer product and booking questions, and turn chats into sales and appointments.
What our agents do for you
- Pre-sale product, pricing and availability questions
- Order status and account help
- Lead capture and appointment booking from chat
- Handover to your team for anything outside your rules
- Chat transcripts and weekly reports
How we run it
We set up the chat
We add our own chat widget to your site, matched to your colours, or work in the chat tool you already have.
Chat on every channel
Website, app, Facebook Messenger, WhatsApp and email links, handled by one team.
AI plus people
Our AI assistant answers simple questions from your knowledge base, and a real agent takes over in the same chat.
Pre-chat questions
Collect name, email and reason for contact up front to qualify leads.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
Live in about a week
Tell us how you work
Your services, prices, service area, booking rules and what counts as urgent.
We write your script
We turn it into a script and train your agents on it before they take a call.
You hear test calls
We walk through it together on Zoom and run mock calls until it sounds like you.
Go live
Forward all calls, only after-hours, or only the ones you miss. Change it any time.
Pay for what you use
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callBuilt around how your industry works
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Been working with them for over 2 years for my ecom brand, and I’m really happy with how structured and qualified everyone on the team is. Would definitely recommend them to anyone looking for a solid customer service team.”
“I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works.”
“Digitech Outsourcing Solution is a great provider. DOS manages its team well, communicates effectively, and owns its tasks.”
Common questions
Can you install live chat on our website?
Yes. We add our chat widget to your site with one line of code, or we work inside your existing chat tool.
Are the agents real people?
Yes. Automated replies can handle simple questions if you want them, but real agents answer your chats.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450