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What is Live Chat Service and Why is it Important

Live Chat Service has become an integral part of online business communication, offering immediate assistance to customers while they browse websites or apps and helping improve conversion. Evolving from traditional manned support to sophisticated AI-driven systems, it allows seamless interaction between businesses and customers.

This virtual text-based support enables customers to engage with businesses in real-time, enhancing their browsing experience without interruption. As a cost-effective alternative to phone or email support, Live Chat boosts operational efficiency and productivity for businesses across various industries.

Leading brands in e-commerce and B2B sectors leverage Live Chat Services to provide instant expert assistance, bypassing long wait times associated with phone queues or delayed email responses. At Digitech Outsourcing Solution, we specialize in Outsourced Live Chat Services, integrating AI and Bot technologies to address common queries while ensuring prompt resolution by our dedicated team of customer service agents. We prioritize customer satisfaction by swiftly addressing concerns and resolving issues effectively.

Live Chat Software Details:

We utilize LiveChat as our preferred software for managing chat widgets and are fully equipped to handle the installation process for you. LiveChat boasts a myriad of essential features and customizable options tailored to meet your unique requirements. Some of these include:

  • Theme and color customization to seamlessly blend with your website or app aesthetics.
  • Automated Live Chat invites to enhance engagement and drive sales.
  • Incorporation of pre-chat and post-chat questions to optimize lead quality and gather valuable feedback.
  • Integration capabilities with various platforms such as websites, mobile apps, Facebook Messenger, WhatsApp, and email chat links.
  • API integration compatibility with popular applications, ensuring seamless connectivity and functionality.

These are just a few highlights of the extensive capabilities offered by LiveChat. Our team is dedicated to ensuring that your LiveChat implementation aligns perfectly with your business objectives, providing you with a robust and efficient communication solution.

How Onboarding Works

Our onboarding process is designed to be straightforward yet thorough, ensuring success for both parties involved. Here’s how it works:

1. Share Your Project Requirements: Begin by providing us with your project requirements and any relevant documentation, such as SOPs (Standard Operating Procedures) or access to your website.

2. Internal Training: Our team completes internal training based on the provided project requirements and documentation to ensure they are well-prepared to handle your specific needs.

3. Zoom Meeting: A Zoom meeting is scheduled to review all the standards and training materials with you. This allows us to align our processes and expectations to ensure a smooth transition.

4. Go Live: Once the training and alignment are complete, we go live on answering chats, promptly addressing customer inquiries and providing support as needed.

With our streamlined onboarding process, we aim to ensure a seamless and successful transition for both parties involved.

Feel Free to Contact Us

Service Features:

Multilingual Support

Customers from various industries worldwide benefit from our efficient multilingual live chat services. We communicate in over 10 languages and cater to a versatile range of businesses. With real-human chat services for businesses, we convert your prospects into leads.

24/7 Chat Support:

It is now easier than before to convert your traffic into loyal customers with our live chat support outsourcing services. In today’s saturated market, having highly successful support services and sales strategies is becoming increasingly crucial for businesses of all scales.

AI Chatbots

Our live chat support combines AI chatbots with human agents, delivering fast and detailed responses for growth-oriented enterprises. Our team of live chat outsourcing professionals ensures swift responses and meticulous attention to detail

Product Support

Our proficient team handles your customers with reliable and precise information about your product, ensuring dramatic organizational growth. Our team assures your company’s accessibility outside regular business hours as well.

Affordable Plans

One of the essential and obvious advantages of outsourcing is cost savings. By using our exceptional live chat answering services, you can save up a substantial amount on your budget. Outsourcing chat support is a cost-effective option for generating business most powerfully.

Personalized Experience

You can easily customize your own chat support services with us for a more personalized experience. Having an outsourced chat support service tailored to your business requirements helps you achieve your goals effortlessly.

What Our Clients Say

How We Are Different

We provide support live chat that uses modern-day tools and deliver remarkable success-oriented outcomes. You have a seamless link to users browsing your brand online with our outsourcing live chat support.

Increase Conversion

Live Chat service is instrumental in boosting lead conversion rates, driving revenue growth, and fostering customer retention.

Meet Challenges

Our highly efficient team goes above and beyond for your business needs. We excel at maintaining strict SLAs even during high seasons

Professional Team

As a well-known brand specializing in outsourced business needs, we boast a team comprising experienced managers, consultants, and team supervisors.

Industry Experience

Our team’s extensive experience has enabled us to develop processes that effectively resolve customer issues, enhance brand loyalty, and drive business growth.

 
 
 
 

Read Our Case Studies

Getting exceptional services from a third-party business is quite challenging. However, our case studies illustrate that our clients are entirely content with our outsourced live chat support services. Read below to learn that DOS is among the best live chat service providers.

Many companies offer BPO services, but they may not meet your specific needs. This is where we come as we provide cutting-edge outsourced chat support with a highly professional team. We define and highlight the core values of your company. Our agents assist in propelling your company to new heights.

Connect with Us

You will receive nothing but the best when you opt for our outsourcing services. You will have a hassle-free experience with us when it comes to training and other business-related matters at no additional cost. Furthermore, we ensure to equip your business with the best service plan possible so you experience success without burdening your wallet.

We believe in the complete satisfaction of our clients, and therefore, you can explore our free trial option to experience our unparalleled chat support services. You can customize your service plan as per your business needs and save a lot by getting exactly what you want. So contact us today to receive the highest-quality outsource live chat support at a reasonable price.