Dexter: A Crystal Clear Cleaning Experience  

Dexter: A Crystal Clear Cleaning Experience  

Dexter: A Crystal Clear Cleaning Experience

Dexter has made cleaning a little less annoying and a little more interesting. Such big companies sometimes face difficulties managing customer-related tasks such as responding to chats, calls, and emails. So, Dexter collaborated with DOS to get their customer support services handled with high aptitude. 

About the Client:

Dexter is a cleaning company trying to improve your everyday life through creative innovations. As many people find cleaning boring and annoying, so to fasten the process, Dexter has been introducing different cleaning agents that kill 99.2% of germs. 

This extraordinary organization has been expanding and touching new skies of success in the USA. It ensures to make people’s lives easier. By providing customers with high-quality products at affordable rates, it certifies consumers’ satisfaction.

The Challenges:

This fast-growing company was new to the market and striving for customer-related services. Responding to emails was the main concern of Dexter. To assure its consumers’ queries comprehensively, it needed 24/7 email support.

The ticket portal of our client was piling up with a plethora of concerns and required proper management. Supervising the ticket portal was also burdensome as they could not focus on other vital business operations. Therefore, it hired DOS to get these operations done proficiently.

Solutions

As soon as our client reached out to us, we set up an email support services team. Our dedicated agents gathered all the data from our customers and made sure all the demands were met. 

 Our responsibilities include:

  1. Responding to emails thoroughly round the clock
  2. Replying to emails timely
  3. Handling queries in the ticket portal comprehensively
  4. Managing customer’s interests effectively

We interact with our customers and ensure we provide them with exactly what they demand. Resourceful team members at DOS assure our customer’s success by delivering cost-effective services.

Related Case Studies