Live agents who answer in your name, 24/7
Your phone is where customers decide whether to book with you. Our trained agents answer every call with your greeting, follow your script and book the appointment, day and night.
What our agents do for you
- Answering new and existing customer calls in your business name
- Appointment and job booking in your calendar or software
- Emergency triage and on-call escalation by your rules
- Inbound sales calls and quote intake
- Follow-up calls to warm leads (we do not cold call)
- A summary to you after every call
How we run it
After-hours and overflow
Send us every call, only nights and weekends, or only the calls you miss.
Scales with you
Shared agents for lower volumes, dedicated agents when you need a full-time team.
Your script, your rules
What to say, what to quote, what counts as urgent and who to call.
Reports you can act on
Calls answered, booked and escalated, with reviews weekly, bi-weekly or monthly.
AI first line, if you want it
AI can answer first and handle routine calls, handing everything else to our agents.
Our own phone system
Calls run on software we built: queues, recordings, transcripts and live reports, with your own login.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
Live in about a week
Tell us how you work
Your services, prices, service area, booking rules and what counts as urgent.
We write your script
We turn it into a script and train your agents on it before they take a call.
You hear test calls
We walk through it together on Zoom and run mock calls until it sounds like you.
Go live
Forward all calls, only after-hours, or only the ones you miss. Change it any time.
Pay for what you use
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callBuilt around how your industry works
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Digitech Outsourcing Solution has been Phenomenal team as they asst with daily record upkeep which allow our dispatch Team to focus on our drivers.”
“Excellent communication. They provided us and our customers with top level service. We're grateful for their work!”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Common questions
How quickly can we go live?
Usually in about a week: we learn your business, write the script, run test calls with you and then take live calls.
Do I need new phone numbers?
No. You forward your existing number to us, all the time or only when you want us to answer.
What does it cost?
Pay-per-call plans start at $1.99 per call. Dedicated agents are priced by the hour. See our pricing page.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450