Virtual Assistant Services for Small Business
Scheduling, email, data entry and follow-ups pull you away from growing the business. Our virtual assistant services put a trained, dedicated assistant on them, in your time zone.
What your virtual assistant handles
- Email and calendar management, appointment scheduling
- Data entry, order processing and CRM updates
- Customer follow-ups, live chat, tickets and Shopify admin
- Research, reports and spreadsheets
- Social media scheduling and simple content tasks
- Bookkeeping support: invoices and expense tracking
A virtual assistant agency
Dedicated virtual assistant
Admin, support and ops in one role.
Managed for you
A team lead checks the work, so you don’t have to micromanage.
Back office support
Admin, customer support and back-office tasks in one role.
Confidential
Assistants work with access you grant and can remove at any time.
Want AI on the first line? We do that too.
Our virtual assistant phone answering service lets your assistant take calls in your business name, during your hours. Add our phone team for overflow, nights and weekends, so a real person always picks up.
See how our 24/7 phone answering service works →- Callers and chatters can ask for a person at any point
- Messages, bookings and follow-ups logged straight into your CRM, calendar or inbox
- Overflow and after-hours calls covered by our 24/7 phone answering team
- Optional AI on the first line, with a trained person always one step away
Live in about a week
Tell us what you need
The tasks, tools, hours and time zone you want covered, plus your top priorities.
We match your assistant
We choose a virtual assistant with the right skills and brief them on your business.
You meet on Zoom
Walk your assistant through your tools and processes, and share the access they need.
Go live
Your assistant takes over the daily tasks, with a team lead checking the quality of the work.
Pay for what you use
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callBuilt around how your industry works
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Digitech Outsourcing Solution has been Phenomenal team as they asst with daily record upkeep which allow our dispatch Team to focus on our drivers.”
“Digitech Outsourcing Solution is a skilled contractor that gets work done on time and correctly. I have hired him multiple times and would do it again in a second.”
“We originally brought on Digitech Outsourcing Solution on trial over a year ago, and since then, it has grown to be an extremely valuable member of our team.”
Common questions
Can my virtual assistant work my time zone?
Yes. They work your hours.
What if the assistant isn't the right fit?
We replace them. That's part of our guarantee as your virtual assistant provider.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450