Your inbox, answered within the time you promise
Customers who wait days for a reply go elsewhere. Our agents work your inbox or helpdesk every day of the year and reply within the target you set.
What our agents do for you
- Customer questions, complaints and requests by email or ticket
- Order, booking and account changes within your rules
- Escalation to your team for anything outside your policy
- Tagging and reporting on the reasons customers contact you
How we run it
Reply targets you choose
From 1 hour to 24 hours, depending on what your customers expect.
Our helpdesk or yours
We run your inbox in our own helpdesk, or work in yours. We have worked in Zendesk, Shopify and Zoho CRM.
Quality measured
We track customer satisfaction, reply times and missed targets, and review them with you.
Shared or dedicated
Shared agents for low volume, a dedicated team for busy inboxes.
Want AI on the first line? We do that too.
AI can answer first and handle the routine questions, with our agents right behind it for everything else. Or keep it people only. Your choice, and a person is always one step away.
How AI and our agents work together →- Callers and chatters can ask for a person at any point
- The AI hands over in the same call or chat thread, with everything it collected
- It answers only from your approved knowledge base, never guesses prices or policies
- AI replies are clearly marked, and every conversation is recorded and logged
Live in about a week
Tell us how you work
Your services, prices, service area, booking rules and what counts as urgent.
We write your script
We turn it into a script and train your agents on it before they take a call.
You hear test calls
We walk through it together on Zoom and run mock calls until it sounds like you.
Go live
Forward all calls, only after-hours, or only the ones you miss. Change it any time.
Pay for what you use
Every plan comes with our service guarantee: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Pay per call or chat
For lower volumes, after-hours and overflow. Shared, fully trained agents, 24/7.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callBuilt around how your industry works
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“My experience with DOS has been very good so far. The team works effectively and efficiently ensuring that Customer emails are responded to within a 24 hour period, work in strict adherence to the business S.O.P's…”
“Been working with them for over 2 years for my ecom brand, and I’m really happy with how structured and qualified everyone on the team is. Would definitely recommend them to anyone looking for a solid customer service team.”
“They themselves make sheets in which every step is recorded, and we receive a weekly overview of the activities and results.”
Common questions
Do you work weekends and holidays?
Yes. Email support runs 24/7/365.
Can you use our existing helpdesk?
Yes. We work in your system with logins you control, or set up ours.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450