Email Support Services, 24/7
Customers who wait days for a reply go elsewhere. Our agents work your inbox or helpdesk every day of the year and reply within the target you set.
What our email support agents handle
- Email ticket support for customer questions, complaints and requests
- Order, booking and account changes within your rules
- Escalation to your team for anything outside your policy
- Tagging and reporting on the reasons customers contact you
Outsourced email management services
Reply targets you choose
From 1 hour to 24 hours, depending on what your customers expect.
Our helpdesk or yours
We run your inbox in our own helpdesk, or work in yours. We have worked in Zendesk, Shopify and Zoho CRM.
Quality measured
We track customer satisfaction, reply times and missed targets, and review them with you.
Shared or dedicated
Shared agents for low volume, a dedicated team for busy inboxes.
Email stays with people. Want AI on calls and chat?
Trained agents handle your inbox. On your phone and website chat, AI can answer first and take routine questions, with our agents right behind it. A trained person is always one step away.
How AI and our agents work together →- On calls and chats, customers can ask for a person anytime
- Handovers happen in the same call or chat, with everything already collected
- AI uses only your approved knowledge base, so prices and policies stay accurate
- Every email, call and chat is logged in one inbox, with AI replies clearly marked
Live in about a week
Tell us how you work
Your products, policies, refund rules, reply targets and what should go to your team.
We build your playbook
We turn it into reply templates and train your email support agents before the first ticket.
You review test replies
We walk through sample replies on Zoom and adjust until every email sounds like you.
Go live
Forward your support address or share access to your helpdesk. Change reply targets any time.
Pay for what you use
Whatever your inbox volume, our guarantee holds: if an agent isn't right, we replace them. If you're still not happy, you get at least two weeks refunded.
Pay per call or chat
Lower volumes and overflow: 24/7 email support from shared, trained agents.
Start free trialDedicated agent
A full-time agent who works only on your business, during the hours you pick. Team lead and regular reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callEmail customer service outsourcing by industry
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“My experience with DOS has been very good so far. The team works effectively and efficiently ensuring that Customer emails are responded to within a 24 hour period, work in strict adherence to the business S.O.P's…”
“Been working with them for over 2 years for my ecom brand, and I’m really happy with how structured and qualified everyone on the team is. Would definitely recommend them to anyone looking for a solid customer service team.”
“They themselves make sheets in which every step is recorded, and we receive a weekly overview of the activities and results.”
Common questions
Do you offer 24/7 email support?
Yes, weekends and holidays included.
Can you use our existing helpdesk?
Yes. We work in your system with logins you control, or set up ours.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450