LasPalmas – A Heaven for Your Accommodation

LasPalmas – A Heaven for Your Accommodation


LasPalmas is a customer satisfaction-oriented Airbnb company. Its objective is to provide the clients with the best places to live. DOS helped LasPalmas by delivering them instant solutions through dynamic live chat support. 

About the Client:

LasPalmas is an organization working in the USA, handling around 65 locations. The company is operating in the market to provide its clients with affordable rest houses. In addition, it arranges the places to stay for tour activities. 

Moreover, the firm has reached new levels of success by ensuring customer satisfaction. It makes sure the clients get the best accommodation at reasonable prices. Consequently, it has built a strong place in the saturated marketplace. 

Business Challenges: 

The bigger the business, the greater the difficulties. This company received unlimited messages from the clients. Their team could not handle such a bulk volume of chats. When customers did not get their concerns handled, it hindered their way to success.

LasPalmas required someone who could handle their customer chat support. In addition, they wanted top-notch live chat services with high-quality monitoring. The client contacted DOS for their consumer-related operations. 

The Solution:

We smoothened LasPalmas’ journey to success by efficiently handling their customers’ queries. In addition, we managed their live chats and responded to customers’ messages in time. We ensured the clients were satisfied by providing 24/7 world-class services to our clients.

Our responsibilities included:

  1. Monitoring live videos commendably
  2. Handling live chats throughout the time 
  3. Responding to customers’ messages comprehensively
  4. Managing customers’ queries effectively

We made sure customer satisfaction was not compromised at any cost. By helping our client retain their customers and improving their brand value, DOS gave them a competitive edge over their rivals. Thus, ensuring their success smoothly. 

Related Case Studies

Let’s Explore
Let’s Explore

Digitech Outsourcing Solution provided email support service to Let’s Explore Oceans – the US and UK-based AI...

GetSetUp case study
Online learning platform for adults

GetSetUp, a US-based online learning platform, manage its back-office processes with the virtual assistant...