What Does Order Processing Mean?
Order Processing is the management of receiving, tracking, fulfilling, and checking the customer’s order. It’s a complete process from order placement until the client receives the order.
Management of order processing is the process that ensures customer orders are properly packed, prepare, and delivered to the right place. Order processing mostly happens in a distribution center where pickers and packers work in sync toward order fulfillment. However, a single person or small group can also do it.
Importance of Order Processing:
Order processing is essential for the sales team and business. Today’s companies can’t succeed without understanding the phases of the customer lifecycle. An organization’s brand’s physical and online presence can support potential and current customers as they make their way through the different steps in the lifecycle.
- Increase service time
- Reduce accounting cost
- Place an order from anywhere
The main goal is to enable loyalty among target customers and develop clients who stay in touch with you and recommend you to their friends and family.
What is Order Processing Software?
Order processing software is an online system that shares and stores data on orders, tracks order delivery, checks stock availability, and ensures that orders are filled accurately and on time. This is important because reliability increase customer satisfaction, which leads lead to more sales.
Steps of Order Processing:
A reliable order processing system is significant for your business growth. This system makes you able to do things accurately and adequately. When you provide the best service to your customers, your customers become more loyal to your organization. On the other side, when a customer gets inadequate benefits, he becomes annoyed and goes towards other organizations. Keep your customer happy is very important for your business growth. There are specific steps for order processing.
1) Processing the Order:
Once the orders have been submitted and received by an organization, it’s time to process them and get ready for fulfillment, ensuring the order is entered into the correct systems. During the process, clients are often given their online order status to stay in the know. The Oder is one of the essential points in order management, which is handled properly. Order fulfillment software work correctly. Suppose there is an order placed through the online system. It is now in the processing stage. Customers always remain in a hurry to get their ranking back and mostly get an estimated date for delivery. They can see the updates regarding their product throughout the process. When a customer receives delivery according to system updates, they became more satisfied with the services. Outsourcing companies provide these services to different organizations.
2) Picking Inventory:
To efficiently pick orders, companies generally employ different picking policies, including but not limited to:
- Batch picking is a type in which pickers collect products for different orders simultaneously, in batches.
- Piece picking includes an essential item for one order at a time.
- Zone picking is a type in which the picker is responsible for picking orders within the warehouse zone.
Picking inventory depends on different steps according to the order. And these steps show the value of services. Order picking is a highly controlled method because it influences the productivity of the overall order processing workflow. If the order is picked soon, it can be quickly packed and ultimately quickly shipped.
3) Preparing for Shipping:
Once the shipping has been done, it’s time to ship the order to the customers safely. Packing, weighting, and labeling ordered items that occur before actual shipping services take place. There are different ways while preparing to ship. If a product is breakable, the product will be packed carefully. Breakable products have a more rigorous preparation than a pair of shoes or another thing like that. There is a detailed operation during the preparation of shipping.
4) Shipping the Order:
There are 2 ways of sending the order to the customers.
- Directly to the customers
- Through the distribution
Shipping managers always see the most efficient and best way to ship the orders. Customers love to receive tracking detail because they are in a hurry to get their order. Therefore, the shipping system matters a lot in order management. If an order of any sensitive product like glass broke out, and the customer opened the parcel and received a broken item, he became more annoyed with that company. However, it is the fault of distribution.
5) Order Cancellation:
Due to any reason, if you want to cancel your order that’s in processing, you can cancel through the online system easily. Whenever a buyer purchase online. He will be checking other customer’s reviews on the product, availability of the product, Price comparison with other brands, and asking different questions on different things before proceeding to online shopping. So the buyer will expect a quick response from your side.
Once the buyer gets done with his shopping, then he is more concerned about the shipment, either his product has been dispatched or not. Whether it’s on a journey or not. And most importantly, when they should expect to receive it. The buyer is always in a hurry to get this process to be quick and easy.
All these things put pressure on E-commerce sellers. And it is challenging for a seller to handle all customers’ concerns and respond quickly. So to enhance their customer experience, providing the best services to valuable customers is very important.
6) Handling Returns:
Then the next step is handling any order returns. Whenever an order is canceled and returned needed due to any damage, it also takes a proper way in this process. It’s also very important to stay in contact with the customer throughout the procedures to feel relaxed to get alternate products and build up his confidence regarding that specific company. Many outsourcing companies are providing BPO solutions in different fields and making life more convenient for organizations.
Order Processing for Business Growth:
An efficient and reliable order processing is crucial for your customers for business progress and success. Without this system, backroom operations will disturb, front-end representatives will suffer, and customers will move toward excellent service competitors.
- Crucial for business growth
- Save time and money
- Decrease order fulfillment cost
- Provides faster shipping time
Why business needs accurate order management:
Order management processes seem very easy when you run out of a small team to grow your business. But your business grows appropriately; then, it is challenging to fulfill every order independently. Therefore, you need accurate order management for business growth.
Types of Order Processing System:
There are two types of order processing systems;
- The traditional processing system
- Modern processing system
1) Traditional Order Processing System:
Traditional order processing systems rely on handwritten files and manual labor. From writing order writing slips to drop off hand-packaged charges to the career company, all order processing is done by hands, usually by one person or a small group of people. This person or team is also responsible for tracking all orders, which can be a big task.
2) Modern order processing systems:
Modern order processing system is prevalent nowadays. It has fewer chances of mistakes because an online system takes most tasks. For example, all data inventory and order taking to order delivery required specialized software. That’s why it minimizes human error. Moreover, it also takes less time to proceed with the order.
Best ways to improve order processing:
Order processing is significant for any business growth. Many companies have unique ways to improve it. However, they always maintain the quality and system of order processing. Here are some tips to improve it.
Warehouse management:
Warehouse management plays an essential role in increasing sales and productivity as well as decreasing costs. For example, a warehouse manages all the processes from order taking to order delivery in one centralized location.
Customer Communication:
Customer communication is essential because when a customer places an order, he wants to update every moment. And when you provide detail to your customers, they become more satisfied with your organization.
Final Remarks:
Digitech Outsourcing Solution LLC is a leading organization with the most considerable outsourced E-commerce store support. We provide our E-commerce services, from online business assistance to making online decisions and resolving all product concerns. DOS is a leading Front end customer service provider through Email support, Call support, and chat support providing Front End customer support via different channels. We stay with our customers from order processing until order delivery and refunds in order cancellation and provides a complete solution for our customers to make your life easy. So you can focus on growing your business. We can turn your ideas into a successful business.
eCommerce has been growing for many years, and now in the time of Covid-19, it has been increasing at its peak. Our e-commerce support solution will allow you to focus on your other priorities if you’re running your online business.
We will improve your customers’ experience, enhance your sales, and take your business to the next level. We provide E-commerce customer support, sale management, data management, and all other services you require for your business. Furthermore, customers use different channels to contact you. At DOS, we provide services through various channels, including Call support, Email support, and chat support and we never miss any inquiry from any of these channels.
