Let’s Explore

Let’s Explore

Let’s Explore

Digitech Outsourcing Solution provided email support service to Let’s Explore Oceans – the US and UK-based AI edutainment company – to effectively handle customers’ queries and concerns.

The Client:

Let’s Explore is a product of Immotion Group plc, the global leader in immersive edutainment. You can explore, learn, and discover the ocean like never before with amazing VR adventures and thrilling AR experiences powered by the smartphone.

Challenge: 

The client needed 24/7 support for handling a high volume of emails from customers for the season, as well as a strict check on the shipping and receiving of the product by the customers. It was not easy to handle all calls, chats, and tickets, and this is where DOS came.

 Solution: 

Our team of agents provided dedicated 24/7 support, technical assistance by live chats, tickets support, calls, and chat support so that no customer message is missed and the team stays updated with checking the product delivery.

By having our services, they increased their customer satisfaction and sales values as well. The customers were happy with the services and provided great reviews for the client’s store.

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