Elevate Your Experience with Our
Service Guarantee
We prioritize your satisfaction above all else. There’s no need to hesitate when choosing us—we’re committed to providing you with an outstanding experience backed by our Service Guarantee.
Onboarding Process
Our Onboarding Process is designed to make getting started easy. Here’s how it works:
1. Discuss your business requirements and select a service plan.
2. Provide us with details about your business, or your website.
3. Participate in an onboarding zoom meeting to review our questions.
4. Engage in mock interactions or go live.
Service Guarantee
Our Service Guarantee includes the following assurances:
- The agents we assign are well-suited for the job.
- They will be available during the required hours.
- We will meet the agreed-upon Service Level Agreement (SLA).
- You can expect minimal errors, if any.
- We offer comprehensive coaching and actively solicit feedback from you
- If we fail to meet your expectations, we will promptly replace the agent.
- If you’re still dissatisfied, we will gladly offer a minimum 2-week refund or a resolution tailored to address the specific issues we’ve discussed and agreed upon.
Let’s Get Started
With our Service Guarantee, you can trust that we’re committed to delivering results and ensuring your satisfaction.
What does it mean to Outsource to DOS?
We’re not just another typical outsourcing BPO company that sticks rigidly to its rules. Instead, we prioritize working around our clients’ requirements. Offering flexibility in our business operations, we’re dedicated to helping our clients achieve their desired results. Here’s what we pride ourselves on offering:
- An assigned Client Success Manager and a dedicated service line for prompt communication.
- A thorough review of existing customer service and general business processes to enhance the customer shopping journey and experience with your business.
- An operations team lead to handle the day-to-day operations with agents, saving you the hassle.
- A Team Manager to ensure streamlined business processes and offer continuity without the need for micromanagement.
- Weekly, bi-weekly, or monthly meetings to discuss reports, SLAs, and any escalations.
At DOS, we’re committed to providing tailored solutions that drive success for your business. Experience the difference with DOS today.
Pricing Plans
At DOS, we understand every business has a unique requirement. For example, you might only want a service for specific times of a day or you require fully dedicated people to manage your customer service, so we bring three different options for our customers:
