Focus on 100% Client Satisfaction:
At Digitech Outsourcing Solution LLC, we focus on 100% client satisfaction and offer a RISK-FREE opportunity to use our services. It involves offering a free trial for 3 to 5 days according to the project (starting from delivery date)!
Trial: We offer a free trial period, and the trial duration depends on the type of service. Details are provided below:
Admin Support:
It involves repetitive support work, including Data Entry, Internet Research, List Building, etc. We offer free trial work for up to 3 hours or 20 entries. We offer an extended trial period for higher workload projects with thousands of records or 300+ hours of work.
Customer Support:
It involves Customer Support services like Phone Answering, Email and Live Chat Support. We offer up to 3 days of free trial after initial training. This trial is limited to 1 agent working 8 hours/day for 3 days.
Refund and Guarantees:
We don’t have any refund. Please see below specifics:
Ongoing Projects:
Term ‘Ongoing Projects’ is defined as Projects or Tasks requiring ongoing work and multiple payment milestones. For instance, working 40 hours/week indefinitely or doing data entry of 1000 records per week for 4 weeks, etc. For Ongoing Projects, delivery of work will be considered as follows:
Hourly Projects: Term ‘Hourly Projects’ refers to projects that are paid by the hour. It involves a specific number of hours per week, and each week, Sunday will be considered as a delivery day of work for that week.
Fixed Projects: The term ‘Fixed Projects’ refers to projects that require a milestone payment like $10 for 50 records. Deliver of work refers to the specific day completed files are delivered.
One Time Projects: The term ‘One Time Projects’ is defined as Projects or Tasks that require one-time work and involve one payment only—for instance, doing 500 records of contact research or working 50 hours for 1 week. For these projects, delivery of work means when work is completed.
